Emergencies in property management require swift action and clear protocols to ensure the safety and well-being of tenants and the preservation of the property. Not only is TeamWork Property Management available to handle maintenance emergencies during business hours, but we a partnership with an after-hours emergency call service that is specifically trained to handle property management issues.

Understanding what constitutes an emergency is crucial for both property managers and tenants. Here’s a breakdown of common emergency situations and how they should be addressed:

1. Leaking Water

A leaking water situation that cannot be stopped by the tenant is considered an emergency. Tenants will receive guidance over the phone on how to shut off the water if possible. Immediate action is necessary to prevent water damage to the property.

2. Loss of Hot Water

While loss of hot water may not be handled overnight, it will be addressed on weekends. For instance, if the issue arises on a Friday night, it will be resolved on Saturday. This ensures tenants have access to essential services within a reasonable timeframe.

3. Loss of Heat or AC

Loss of heat is considered an emergency if the exterior temperature falls below 35 degrees Fahrenheit, and the interior temperature is at or below 55 degrees, or if residents’ health is at risk. Similarly, loss of AC may be treated as an emergency on weekends if the inside temperature exceeds 85 degrees and poses health risks to residents.

4. Loss of Toilet Use

In properties with only one bathroom or no water supply, the loss of toilet use is deemed an emergency. Immediate action is necessary to restore basic services for tenants.

5. Gas Leak

A gas leak poses a severe threat and requires immediate attention. Tenants are advised to call the utility company and evacuate the premises. Property managers will follow up with the tenant within 30 minutes to ensure their safety and coordinate necessary repairs.

6. Substantial Damage to Home

Events such as fires or fallen trees causing substantial damage to the property must be reported to the property management immediately. Quick response and coordination with relevant authorities are vital to address the situation effectively.

7. Malfunctioning Garage Door

A malfunctioning garage door that poses a danger to the property or traps a vehicle inside is considered an emergency. While it may not be addressed overnight, property managers will attend to it on weekends to ensure the safety and convenience of tenants.

8. Refrigerator Not Cooling

Refrigerators not cooling are typically not considered emergencies. However, tenants are encouraged to communicate if they perceive it as an emergency requiring weekend assistance. It is critical that property managers are aware of what would constitute an emergency so that the expectation can be set with the tenant. Sending vendors for non-emergency situations on evenings and weekends can add unnecessary costs for the owner; however, be able and willing to handle actual emergencies is critical for a good landlord